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davrosG5
I haven't seen my friends in so long
Joined: Fri Apr 24, 2009 6:37 am Posts: 6954 Location: Peebo
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This person is either catastrophically accident prone or there's a serious H&S issue on the site.
_________________ When they put teeth in your mouth, they spoiled a perfectly good bum. -Billy Connolly (to a heckler)
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Sat Jun 18, 2011 2:27 pm |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am Posts: 29240 Location: Guantanamo Bay (thanks bobbdobbs)
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if the later fire the safety officer instead. 
_________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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Sat Jun 18, 2011 3:45 pm |
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belchingmatt
I haven't seen my friends in so long
Joined: Fri May 15, 2009 3:16 am Posts: 6146 Location: Middle Earth
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I think the H&S was a little lacking at the site. Nothing quite like using a 130m x 50m x 8m inflatable marquee roof on the Thames at Chelsea without safety nets or harnesses as a bouncy castle.
_________________ Dive like a fish, drink like a fish!
><(((º>`•.¸¸.•´¯`•.¸><(((º> •.¸¸.•´¯`•.¸><(((º>`•.¸¸.•´¯`•.¸><(((º>
If one is diving so close to the limits that +/- 1% will make a difference then the error has already been made.
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Sat Jun 18, 2011 8:07 pm |
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steve74
Doesn't have much of a life
Joined: Fri Apr 24, 2009 12:43 pm Posts: 1798 Location: Manchester
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Bought a new Philips shaver at the weekend, which has to be registered online to receive the full 2 years' warranty, if you don't you just get 12 months apparently. Day one: Website was having server errors, not loading the page requested - so couldn't register it. Day two: The "Register my Product" button gives an "Undefined Error" message. Day three: Registration button now works (hooray!), but asks for a serial number, which doesn't appear anywhere on the shaver or the box (where it's supposed to be, according to the form). So I used their "Contact Us" form in the support pages to send them this...  |  |  |  | Quote: Hi, I bought a Philips HQ6990 shaver from Argos yesterday (18/6/11) and it says in the box that I need to register my product online to receive 2 years cover in my guarantee. Now, I tried to register it yesterday, but the web page was having problems (a popup message appeared "Undefined Error" when I clicked "Register my product" button!).
This evening, I tried again and the button works now, but in the register form it wants the serial number of the product - I've looked where it says to, on the underneath of the box, but there is no serial number, only a label with the bar code on it. I've tried the string of numbers below the bar code, but I just get a message saying "Serial number is not correct". I can't proceed beyond this point!!
If you're going to insist products are registered online to receive the full 2 years' cover, the least you can do is make sure the web page (or product packaging) is correct. If, as I suspect, shavers don't have a serial number to identify them, please make sure the register form can be submitted without entering a serial number as I can't proceed without a serial number (which I don't have apparently). What a farce, it shouldn't be this difficult!!
So, at this moment I can't register this shaver online. Can you please advise how I can do this? |  |  |  |  |
I received a confirmation email immediately saying: "Philips Consumer Care has received your question. We are researching your inquiry and will be contacting you shortly." Day Four: Received an automated reply to my message... WTF!!?? I filled in a web response form, there is no bleedin' "To:" field. OK, I f***ing give up. This doesn't bode well if the shaver breaks down if they can't even handle basic product registration. Bunch of amateurs!
_________________ * Steve *
* Witty statement goes here *
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Tue Jun 21, 2011 1:15 pm |
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belchingmatt
I haven't seen my friends in so long
Joined: Fri May 15, 2009 3:16 am Posts: 6146 Location: Middle Earth
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I've had web resposes disappear before, and unlike email there is no record of a lengthy rant. These days I'll always send an email direct to customer services.
_________________ Dive like a fish, drink like a fish!
><(((º>`•.¸¸.•´¯`•.¸><(((º> •.¸¸.•´¯`•.¸><(((º>`•.¸¸.•´¯`•.¸><(((º>
If one is diving so close to the limits that +/- 1% will make a difference then the error has already been made.
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Tue Jun 21, 2011 1:25 pm |
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cloaked_wolf
What's a life?
Joined: Thu Apr 23, 2009 8:46 pm Posts: 10022
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That's pretty pants from Philips. About five years ago, I bought a blender from them for mixing my protein powder shakes. One day I dropped the jug which was made out of some kind of strong plastic and had a chip in it. Fired off an email to Philips and within 24 hours, received a reply for my nearest dealer where I could pick up a replacement jug.
_________________ He fights for the users.
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Tue Jun 21, 2011 6:18 pm |
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cloaked_wolf
What's a life?
Joined: Thu Apr 23, 2009 8:46 pm Posts: 10022
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Not sure who deserves the fail award here.
I live close to a hospital. Parking is difficult at the best of times. On the road behind the hospital, a lot of employees tend to park on the street and walk in rather than pay the ridiculous parking charges. As I returned home today, I noticed that a lot of cars seemed to have a parking ticket attached to the windscreen. I've also noticed that the lines for parking seem to have been "erased" and there are notices on lamp posts stating it is illegal to park. This is on a stretch of road probably half a mile long. There are cars on both sides so you can imagine there's a helluva lotta cars that have been ticketed. I reckon at least 100!
The notices weren't there last week. There will be a lot of surprised employees when they head home tonight.
Either there's plans to repair the heavily potholed road, or they're trying to change the road layout and all of these cars are blocking the road! At the moment, the double parking means that the end of the road can become bottle-necked. J wonder if it's related to access for emergency vehicles.
_________________ He fights for the users.
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Wed Jun 22, 2011 4:29 pm |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am Posts: 29240 Location: Guantanamo Bay (thanks bobbdobbs)
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_________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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Thu Jun 23, 2011 5:10 pm |
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pcernie
Legend
Joined: Sun Apr 26, 2009 12:30 pm Posts: 45931 Location: Belfast
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The Play.com website - more FAIL than you can shake a memory stick at...
_________________Plain English advice on everything money, purchase and service related:
http://www.moneysavingexpert.com/
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Fri Jun 24, 2011 11:02 pm |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am Posts: 29240 Location: Guantanamo Bay (thanks bobbdobbs)
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How many memory sticks have you lost in this way? 
_________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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Sat Jun 25, 2011 1:10 am |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am Posts: 29240 Location: Guantanamo Bay (thanks bobbdobbs)
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_________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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Sat Jun 25, 2011 4:56 pm |
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pcernie
Legend
Joined: Sun Apr 26, 2009 12:30 pm Posts: 45931 Location: Belfast
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I've possibly mentioned it before, but the Argos site has a whole lotta FAIL going on...
_________________Plain English advice on everything money, purchase and service related:
http://www.moneysavingexpert.com/
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Thu Jul 14, 2011 9:23 pm |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am Posts: 29240 Location: Guantanamo Bay (thanks bobbdobbs)
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No reason not to mention it again just in case. 
_________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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Thu Jul 14, 2011 10:49 pm |
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pcernie
Legend
Joined: Sun Apr 26, 2009 12:30 pm Posts: 45931 Location: Belfast
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Play effectively just lost £14 from me cos their site keeps doubling items, and there's no option to reduce the number so you hit delete and it cancels the entire order. I spose on their terms they lost £28... Useless tw@s.
_________________Plain English advice on everything money, purchase and service related:
http://www.moneysavingexpert.com/
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Thu Jul 14, 2011 11:29 pm |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am Posts: 29240 Location: Guantanamo Bay (thanks bobbdobbs)
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News of the World. Nuff said! 
_________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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Fri Jul 15, 2011 12:09 am |
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