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| Author: | oceanicitl [ Wed Sep 12, 2018 2:33 pm ] |
| Post subject: | Cisco phone systems |
Any Cisco phone engineers in the house? Got a general question for you Thanks |
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| Author: | saspro [ Thu Sep 13, 2018 8:03 am ] |
| Post subject: | Re: Cisco phone systems |
Unity or Unity Express? |
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| Author: | oceanicitl [ Thu Sep 13, 2018 11:09 am ] | |||||||||
| Post subject: | Re: Cisco phone systems | |||||||||
Que? Cisco Unified CM Administration System version: 11.5.1.13900-52 VMware Installation: 4 vCPU Intel(R) Xeon(R) CPU E5-2660 v3 @ 2.60GHz, disk 1: 110Gbytes, 8192Mbytes RAM, Partitions aligned Last Successful Backup: 1 day(s) ago |
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| Author: | saspro [ Thu Sep 13, 2018 11:13 am ] |
| Post subject: | Re: Cisco phone systems |
CUCM then. Running of a VM. What's broke? |
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| Author: | oceanicitl [ Fri Sep 14, 2018 2:59 pm ] | |||||||||
| Post subject: | Re: Cisco phone systems | |||||||||
PAs are unable to transfer calls back when they've picked up calls for their bosses. There's only one line on each phone (avaya phones have 3) so when they transfer back it goes straight to voicemail. Our support company don't know what we're talking about. I know Avaya inside and out but not had Cisco training yet. I've raised a ticket with Cisco |
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| Author: | saspro [ Fri Sep 14, 2018 3:04 pm ] |
| Post subject: | Re: Cisco phone systems |
What handsets? https://www.cisco.com/c/en/us/support/d ... m-4-0.html |
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| Author: | big_D [ Sat Sep 15, 2018 8:27 am ] |
| Post subject: | Re: Cisco phone systems |
At my previous place, we had this problem with certain phone models (Cisco video handsets). It required a firmware update on the phones and on the PBX itself. That was back around April time. Have you checked that both are up-to-date? It could be unrelated, but it is a good place to start. |
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| Author: | oceanicitl [ Mon Sep 17, 2018 8:16 am ] |
| Post subject: | Re: Cisco phone systems |
It's OK Cisco are working on it with me Thanks |
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