| x404.co.uk http://x404.co.uk/forum/ |
|
| 1st line 2nd Line helpdesk support what does it entail. http://x404.co.uk/forum/viewtopic.php?f=3&t=2058 |
Page 1 of 2 |
| Author: | lacloss [ Sat Aug 01, 2009 2:24 pm ] |
| Post subject: | 1st line 2nd Line helpdesk support what does it entail. |
So I was Looking thru the ads in the local paper and found this , 1st/ 2nd Line IT support technician 20-25k please send CV to ap@srgibraltar.com , So some of the forumites are doing or have been doing this , what are the basic requirement's what kind of wage should /could one expect, 
|
|
| Author: | F_A_F [ Sat Aug 01, 2009 3:20 pm ] | ||||||||||||||||||
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. | ||||||||||||||||||
Answered your own question 
|
|||||||||||||||||||
| Author: | ProfessorF [ Sat Aug 01, 2009 3:28 pm ] |
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. |
Have you tried turning it off and on again? Are you sure it's plugged in? |
|
| Author: | Fogmeister [ Sat Aug 01, 2009 3:39 pm ] |
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. |
I did 1st line for 2 years and was getting 16k (that's an average wage for the job). Mainly it was answering the phone and trying to sort out the problem. For the most part it was turn it off and on again. We used VNC to connect to the computers remotely if we needed to. I also did 2nd line for just over a year for 18k. Gone was the phone answering but then I had to know a bit more about what was going on with the computers and try to fix it if the helpdesk couldn't. Mainly I was in a little back room building or rebuilding PCs. Replacing/upgrading memory, switching out HDDs if they were knackered, reinstalling Windows/software/etc... I also had to go out to branches and get on my hands and knees installing PCs and network cabling etc... |
|
| Author: | lacloss [ Sat Aug 01, 2009 4:56 pm ] |
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. |
Thanks ,I was thinking along those lines ,but as I am self taught I never really thought about a job as such,  running my own little company day off when i want etc etc ,but we are having such a bad summer I thought I might investigate a little further ,20 - 25 k tax free seemed a little high so i was interested what people were getting in the U.K.
|
|
| Author: | Nick [ Sat Aug 01, 2009 5:08 pm ] |
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. |
Wot, no website? 
|
|
| Author: | lacloss [ Sat Aug 01, 2009 5:26 pm ] | |||||||||
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. | |||||||||
well this is where i found it but still looking for web sitehttp://www.myservicesdirectory.com/Category/recruitment/situations-vacant/4.html |
||||||||||
| Author: | Linux_User [ Sat Aug 01, 2009 8:58 pm ] | |||||||||
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. | |||||||||
IT Crowd FTMFW! 
|
||||||||||
| Author: | Nick [ Sat Aug 01, 2009 10:17 pm ] | ||||||||||||||||||
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. | ||||||||||||||||||
Well I just tried the domain that they use for their e-mail. I was pretty surprised to find that it was parked. I'd expect a reasonably sized company (which this must be) to at the very least have a one page presence on the internet. It's pretty unprofessional to have the domain parked. |
|||||||||||||||||||
| Author: | lacloss [ Sun Aug 02, 2009 12:00 am ] | |||||||||||||||||||||||||||
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. | |||||||||||||||||||||||||||
yea me too could be a bunch of timeshare wally's .Ill send an email monday see what comes back . 
|
||||||||||||||||||||||||||||
| Author: | lacloss [ Sun Aug 02, 2009 3:40 pm ] |
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. |
If anyone else wants to add anything please feel free to do so . |
|
| Author: | lacloss [ Mon Aug 03, 2009 8:01 pm ] |
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. |
No answer as yet so no 20/25grand a year at this point.
|
|
| Author: | lacloss [ Tue Aug 04, 2009 8:06 am ] |
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. |
Hi Paul, The role is pretty much a straight forward generic IT support position, involving telephone and email support as well as floor walking. The ideal candidate will have solid hands on knowledge of Windows, Active Directory and Exchange. In addition any HP blade server and Citrix experience would be beneficial. Please send your CV and contact details if this is of interest. We are a new business and officially open for business in the beginning of September, however we are already placing candidates. Our website will be live on August 31st. Kind regards, Angelique. ANGELIQUE PEARSON LLB(HONS) CIMA Suite 31 Don House 30-38 Main Street Gibraltar +34 671071571 (m) +44 (0)207 1937986 (w) ap@srgibraltar.com http://www.srgibraltar.com/ Ok so now we know or not as the case might be .
|
|
| Author: | oceanicitl [ Tue Aug 04, 2009 9:07 am ] |
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. |
You have to be a strong man to do 1st line as they get the most abuse
|
|
| Author: | Nick [ Tue Aug 04, 2009 12:52 pm ] |
| Post subject: | Re: 1st line 2nd Line helpdesk support what does it entail. |
So not 1st line, as such. More firing-line? 
|
|
| Page 1 of 2 | All times are UTC |
| Powered by phpBB® Forum Software © phpBB Group https://www.phpbb.com/ |
|
