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DaftFunk
Occasionally has a life
Joined: Wed May 06, 2009 3:39 pm
Posts: 478
Location: Peterborough
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I took my iPhone into Apple today to sort out a crack in the case that had developed and it is in it's last day's warranty, and the lovely guys at the Genius Bar said no worries and replaced it with a brand new replacement. Which incidentally comes with it's own 90days warranty.  Very happy bunny _________________
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| Sun Jul 12, 2009 7:02 pm |
 
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Danstevens
Occasionally has a life
Joined: Thu Apr 23, 2009 7:44 pm
Posts: 417
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| Sun Jul 12, 2009 8:09 pm |
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DaftFunk
Occasionally has a life
Joined: Wed May 06, 2009 3:39 pm
Posts: 478
Location: Peterborough
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no no, not the casing, a whole new phone. Minus all the scratches and scuffs my old one adorned
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| Sun Jul 12, 2009 8:13 pm |
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l3v1ck
What's a life?
Joined: Fri Apr 24, 2009 10:21 am
Posts: 12700
Location: The Right Side of the Pennines (metaphorically & geographically)
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Nice.
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| Sun Jul 12, 2009 8:33 pm |
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trigen_killer
Doesn't have much of a life
Joined: Thu Apr 23, 2009 6:37 pm
Posts: 835
Location: North Wales UK
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The best bit of customer service that I ever got was from Victorinox. I broke the wood saw blade of my Swiss army knife and sent it off to the makers in Switzerland.
For the cost of postage, they not only replaced the saw, but practically rebuilt the knife with new parts, including of course shiny new red side panels. And this has nothing to do with warranty. I had had it for years.
Nice going on the phone, DaftFunk.
_________________My lowest spec operational system- AT desktop case, 200W AT PSU, Jetway TX98B Socket 7, Intel Pentium 75Mhz, 2x16MB EDO RAM, 270MB Quantum Maverick HDD, ATI Rage II+ graphics, Soundblaster 16 CT2230, MS-DOS/Win 3.11 My Flickr
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| Sun Jul 12, 2009 10:00 pm |
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forquare1
I haven't seen my friends in so long
Joined: Thu Apr 23, 2009 6:36 pm
Posts: 5156
Location: /dev/tty0
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That's worth remembering, I've got five or six different pen knives by them..
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| Sun Jul 12, 2009 10:17 pm |
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big_D
What's a life?
Joined: Thu Apr 23, 2009 8:25 pm
Posts: 10691
Location: Bramsche
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The same goes for multi-tool maker Leatherman, they have a lifetime guarantee on all their products as well. They came under fire from the German consumer association, because you cannot give a lifetime guarantee - not sure why, but I guess they don't want hassles with people sending in 50 year old products for guarantee repair and ending up in litigation... Anyway, I think Leatherman offer a "3 year guarantee, after that, just return it to us and we'll repair/replace it for free"... 
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"Do you know what this is? Hmm? No, I can see you do not. You have that vacant look in your eyes, which says hold my head to your ear, you will hear the sea!" - Londo Molari
Executive Producer No Agenda Show 246
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| Mon Jul 13, 2009 4:30 am |
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ChurchCat
Doesn't have much of a life
Joined: Sat Apr 25, 2009 7:57 am
Posts: 1652
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That is pretty impressive.
I have found Apple to be good in that way though. They replaced the casing on my MacBook when it developed a hairline crack. Not quite as cool as having the whole thing replaced like you did though.
_________________A Mac user 
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| Mon Jul 13, 2009 5:15 am |
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big_D
What's a life?
Joined: Thu Apr 23, 2009 8:25 pm
Posts: 10691
Location: Bramsche
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With something like a Touch or iPhone, it is probably more cost effective to replace the whole thing (if it is still a current model) than to repair it. They aren't really designed to be taken apart and the case (with touchscreen) is probably the most difficult piece, along with the mainboard to replace. Things like the battery or the antennes might be relatively easy to swap out, in comparison.
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"Do you know what this is? Hmm? No, I can see you do not. You have that vacant look in your eyes, which says hold my head to your ear, you will hear the sea!" - Londo Molari
Executive Producer No Agenda Show 246
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| Mon Jul 13, 2009 6:29 am |
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