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hifidelity2
I haven't seen my friends in so long
Joined: Fri Apr 24, 2009 1:03 pm
Posts: 5041
Location: London
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Its a FAIL on their part - They will loose (or increase the chase of loosing) more money through fraud. I will not be liable for any of the loss
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| Tue Aug 31, 2010 12:42 pm |
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Zippy
Spends far too much time on here
Joined: Thu Apr 23, 2009 6:20 pm
Posts: 3838
Location: Here Abouts
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As a matter or interest, was it the number on the back of your card you called (the international nbr) or from your statement? I've caled Amex in the past using the number on the back of the card and it was 24hour assistance from anywhere. IIRC the normal customer service number (from the statement) is the one which adheres to holidays etc.
_________________The Official "Saucy Minx"  This above all: To Thine Own Self Be True "Red sky at night, Shepherds Delight"..Which is a bit like Shepherds Pie, but with whipped topping instead of mashed potato.
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| Tue Aug 31, 2010 12:46 pm |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am
Posts: 29240
Location: Guantanamo Bay (thanks bobbdobbs)
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AMEX have a 24 hour number for members, They must have put you through to the wrong department. Still a fail though.
_________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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| Tue Aug 31, 2010 1:03 pm |
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hifidelity2
I haven't seen my friends in so long
Joined: Fri Apr 24, 2009 1:03 pm
Posts: 5041
Location: London
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It turns out that as use used the IVR system and went to the disputed transaction team (which given that it was) is the reason we were told by the recording that they were shut. If we had just held on then we would have got hold of someone to talk to. It turns up it has been compromised - they will close their account and issue us with new cards / numbers and take off the offending transaction. We think it might have been done when we hired a car in Ireland Interestingly the person at Amex said that lots of people get this confused - so maybe they should amaned their recordings ? 
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| Tue Aug 31, 2010 3:39 pm |
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ProfessorF
What's a life?
Joined: Thu Apr 23, 2009 7:56 pm
Posts: 12030
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Places still take Amex? 
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| Tue Aug 31, 2010 3:41 pm |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am
Posts: 29240
Location: Guantanamo Bay (thanks bobbdobbs)
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Yes amazingly. The problem that they had was that they charged merchants too much to use their cards. _________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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| Tue Aug 31, 2010 9:35 pm |
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Linux_User
I haven't seen my friends in so long
Joined: Tue May 05, 2009 3:29 pm
Posts: 7173
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They still charge merchants too much to accept their cards.
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| Tue Aug 31, 2010 9:42 pm |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am
Posts: 29240
Location: Guantanamo Bay (thanks bobbdobbs)
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_________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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| Tue Aug 31, 2010 10:01 pm |
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l3v1ck
What's a life?
Joined: Fri Apr 24, 2009 10:21 am
Posts: 12700
Location: The Right Side of the Pennines (metaphorically & geographically)
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My sister-in-law phoned a taxi company to complain that her taxi hadn't arrived.
Turned out she'd forgotten to book it in the first place.
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| Tue Aug 31, 2010 11:19 pm |
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phantombudgie
Doesn't have much of a life
Joined: Wed Aug 19, 2009 1:45 pm
Posts: 994
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I voted Lib Dem.
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| Tue Aug 31, 2010 11:22 pm |
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l3v1ck
What's a life?
Joined: Fri Apr 24, 2009 10:21 am
Posts: 12700
Location: The Right Side of the Pennines (metaphorically & geographically)
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A "Fail" would have been a Labour vote. Technically a Lib vote was a joint win.
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| Tue Aug 31, 2010 11:28 pm |
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JJW009
I haven't seen my friends in so long
Joined: Thu Apr 23, 2009 6:58 pm
Posts: 8767
Location: behind the sofa
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Amex used to be one of my customers. I programmed their IVR  I should point out, that was nearly 20 years ago and I really hope they're not using the same 286 server  _________________jonbwfc's law: "In any forum thread someone will, no matter what the subject, mention Firefly." When you're feeling too silly for x404, youRwired.net
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| Tue Aug 31, 2010 11:42 pm |
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Amnesia10
Legend
Joined: Fri Apr 24, 2009 2:02 am
Posts: 29240
Location: Guantanamo Bay (thanks bobbdobbs)
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They have not called you back so guess that they still are! _________________Do concentrate, 007... "You are gifted. Mine is bordering on seven seconds." https://www.dropbox.com/referrals/NTg5MzczNTkhttp://astore.amazon.co.uk/wwwx404couk-21
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| Wed Sep 01, 2010 1:43 am |
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TheFrenchun
Officially Mrs saspro
Joined: Wed Jan 06, 2010 7:55 pm
Posts: 4955
Location: on the naughty step
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My camera has been borrowed with 2 months of photo on it....
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| Wed Sep 01, 2010 4:36 am |
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big_D
What's a life?
Joined: Thu Apr 23, 2009 8:25 pm
Posts: 10691
Location: Bramsche
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Most of the banks here are still migrating away from OS/2!
_________________
"Do you know what this is? Hmm? No, I can see you do not. You have that vacant look in your eyes, which says hold my head to your ear, you will hear the sea!" - Londo Molari
Executive Producer No Agenda Show 246
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| Wed Sep 01, 2010 6:10 am |
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