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Tales of Fail Thread
http://x404.co.uk/forum/viewtopic.php?f=3&t=10281		 Page 2 of 268
Author:  hifidelity2 [ Tue Aug 31, 2010 12:42 pm ]
Post subject:  Re: Tales of Fail Thread
jonbwfc wrote:
Not really. It's no longer the case that you're liable for any fraudulent purchases made on your card before you notify the issuer. IIRC you're now liable for only the first £50 of any total of fraudulent purchases provided you notify the issuer within a reasonable period of time and even then they tend to waive that £50 excess. The only thing wrong about this is it will obviously take them a day longer to get your replacement card to you, which might be a pain.

Jon


Its a FAIL on their part - They will loose (or increase the chase of loosing) more money through fraud. I will not be liable for any of the loss
Author:  Zippy [ Tue Aug 31, 2010 12:46 pm ]
Post subject:  Re: Tales of Fail Thread
As a matter or interest, was it the number on the back of your card you called (the international nbr) or from your statement? I've caled Amex in the past using the number on the back of the card and it was 24hour assistance from anywhere. IIRC the normal customer service number (from the statement) is the one which adheres to holidays etc.
Author:  Amnesia10 [ Tue Aug 31, 2010 1:03 pm ]
Post subject:  Re: Tales of Fail Thread
AMEX have a 24 hour number for members, They must have put you through to the wrong department. Still a fail though.
Author:  hifidelity2 [ Tue Aug 31, 2010 3:39 pm ]
Post subject:  Re: Tales of Fail Thread
It turns out that as use used the IVR system and went to the disputed transaction team (which given that it was) is the reason we were told by the recording that they were shut. If we had just held on then we would have got hold of someone to talk to.

It turns up it has been compromised - they will close their account and issue us with new cards / numbers and take off the offending transaction. We think it might have been done when we hired a car in Ireland

Interestingly the person at Amex said that lots of people get this confused - so maybe they should amaned their recordings ? :?
Author:  ProfessorF [ Tue Aug 31, 2010 3:41 pm ]
Post subject:  Re: Tales of Fail Thread
Places still take Amex? :shock:
Author:  Amnesia10 [ Tue Aug 31, 2010 9:35 pm ]
Post subject:  Re: Tales of Fail Thread
ProfessorF wrote:
Places still take Amex? :shock:

Yes amazingly. The problem that they had was that they charged merchants too much to use their cards.
Author:  Linux_User [ Tue Aug 31, 2010 9:42 pm ]
Post subject:  Re: Tales of Fail Thread
Amnesia10 wrote:
ProfessorF wrote:
Places still take Amex? :shock:

Yes amazingly. The problem that they had was that they charged merchants too much to use their cards.


They still charge merchants too much to accept their cards.
Author:  Amnesia10 [ Tue Aug 31, 2010 10:01 pm ]
Post subject:  Re: Tales of Fail Thread
Linux_User wrote:
Amnesia10 wrote:
ProfessorF wrote:
Places still take Amex? :shock:

Yes amazingly. The problem that they had was that they charged merchants too much to use their cards.


They still charge merchants too much to accept their cards.

That I can accept.
Author:  l3v1ck [ Tue Aug 31, 2010 11:19 pm ]
Post subject:  Re: Tales of Fail Thread
My sister-in-law phoned a taxi company to complain that her taxi hadn't arrived.
Turned out she'd forgotten to book it in the first place.
Author:  phantombudgie [ Tue Aug 31, 2010 11:22 pm ]
Post subject:  Re: Tales of Fail Thread
I voted Lib Dem.
Author:  l3v1ck [ Tue Aug 31, 2010 11:28 pm ]
Post subject:  Re: Tales of Fail Thread
phantombudgie wrote:
I voted Lib Dem.

A "Fail" would have been a Labour vote. Technically a Lib vote was a joint win.
Author:  JJW009 [ Tue Aug 31, 2010 11:42 pm ]
Post subject:  Re: Tales of Fail Thread
Amex used to be one of my customers. I programmed their IVR :oops:

I should point out, that was nearly 20 years ago and I really hope they're not using the same 286 server :lol:
Author:  Amnesia10 [ Wed Sep 01, 2010 1:43 am ]
Post subject:  Re: Tales of Fail Thread
JJW009 wrote:
Amex used to be one of my customers. I programmed their IVR :oops:

I should point out, that was nearly 20 years ago and I really hope they're not using the same 286 server :lol:

They have not called you back so guess that they still are!
Author:  TheFrenchun [ Wed Sep 01, 2010 4:36 am ]
Post subject:  Re: Tales of Fail Thread
My camera has been borrowed with 2 months of photo on it....
Author:  big_D [ Wed Sep 01, 2010 6:10 am ]
Post subject:  Re: Tales of Fail Thread
JJW009 wrote:
Amex used to be one of my customers. I programmed their IVR :oops:

I should point out, that was nearly 20 years ago and I really hope they're not using the same 286 server :lol:

Most of the banks here are still migrating away from OS/2! :lol:
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