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British Airways 'worst airline for baggage problems'
http://x404.co.uk/forum/viewtopic.php?f=19&t=8659		 Page 1 of 1
Author:  Amnesia10 [ Fri Jun 04, 2010 12:03 am ]
Post subject:  British Airways 'worst airline for baggage problems'
http://news.bbc.co.uk/1/hi/business/10232741.stm

Quote:
UK passengers travelling with major airlines experience the most baggage problems when flying with British Airways, a survey has claimed.

One in 3.8 BA passengers have had their luggage lost, damaged, or delayed in the past five years, said the study by insurance company LV.

BA said the figure was "complete rubbish".

LV added that its survey of 2,007 passengers showed that Virgin Atlantic was the next worst performing.

It said one in 8.3 Virgin passengers reported experiencing luggage problems.

In third place was Dubai-based Emirates, with one in nine passengers claiming to have been affected, followed by Easyjet, one in 11.1, and Ryanair, one in 12.5.

I am surprised at Easyjet and Ryanairs figures. They charge a fortune to put them in the hold and they can still lose them!
Author:  jonbwfc [ Fri Jun 04, 2010 6:45 am ]
Post subject:  Re: British Airways 'worst airline for baggage problems'
Amnesia10 wrote:
http://news.bbc.co.uk/1/hi/business/10232741.stm

Quote:
UK passengers travelling with major airlines experience the most baggage problems when flying with British Airways, a survey has claimed.
One in 3.8 BA passengers have had their luggage lost, damaged, or delayed in the past five years, said the study by insurance company LV.

I can't honestly believe that figure. One in four? That would be millions of people per year losing their baggage or having it damaged. Somewhere near 100 people on every long haul flight BA ran! I can't see how any airline could possibly survive that kind of effect. Maybe they took the survey the week Terminal 5 opened?

Jon
Author:  pcernie [ Fri Jun 04, 2010 12:28 pm ]
Post subject:  Re: British Airways 'worst airline for baggage problems'
jonbwfc wrote:
Maybe they took the survey the week Terminal 5 opened?

Jon


That's what I was thinking :lol:
Author:  Amnesia10 [ Fri Jun 04, 2010 3:19 pm ]
Post subject:  Re: British Airways 'worst airline for baggage problems'
pcernie wrote:
jonbwfc wrote:
Maybe they took the survey the week Terminal 5 opened?

Jon


That's what I was thinking :lol:

Though I think that the situation had improved since?
Author:  jonbwfc [ Fri Jun 04, 2010 3:24 pm ]
Post subject:  Re: British Airways 'worst airline for baggage problems'
Amnesia10 wrote:
pcernie wrote:
jonbwfc wrote:
Maybe they took the survey the week Terminal 5 opened?

That's what I was thinking :lol:

Though I think that the situation had improved since?

Well I suppose if they can't fly anywhere because the cabin staff are on strike they can't lose your baggage.
Author:  Amnesia10 [ Fri Jun 04, 2010 3:39 pm ]
Post subject:  Re: British Airways 'worst airline for baggage problems'
jonbwfc wrote:
Amnesia10 wrote:
Though I think that the situation had improved since?

Well I suppose if they can't fly anywhere because the cabin staff are on strike they can't lose your baggage.

That would have to be a definitive yes then. :)
Author:  Nick [ Fri Jun 04, 2010 5:27 pm ]
Post subject:  Re: British Airways 'worst airline for baggage problems'
jonbwfc wrote:
Well I suppose if they can't fly anywhere because the cabin staff are on strike they can't lose your baggage.

:lol:

True! Every cloud has a silver lining and all that.
Author:  koli [ Fri Jun 04, 2010 6:32 pm ]
Post subject:  Re: British Airways 'worst airline for baggage problems'
jonbwfc wrote:
I can't honestly believe that figure. One in four?

Guys, you have to realise that 1 in 3.8 is the answer to this question:

In last five years, have BA lost, delayed or damaged your luggage? YES/NO

So this information does not provide much insight into the problem, except maybe for the ranking of airlines and even that is not reliable. For example budget airlines might not have been so popular in the past so less people flew with => less lost luggage by them.

More reliable would be incident per 1000 bags/passengers figure for this year.
Author:  Nick [ Fri Jun 04, 2010 7:32 pm ]
Post subject:  Re: British Airways 'worst airline for baggage problems'
Well I've only flown with them once, and they successfully lost my bag! :lol:
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